This forms part of the application process to use relevant Groupcall Products. The Head Teacher or an authorised member of staff will agree to have read and understood the terms and conditions outlined below:

The Use of data

The Use of Data policy is provided for schools to ensure that as data controllers they have the ability to share data, and that they consider there to be appropriate measures in place, ensuring that the data is held securely and confidentially. This document sets out how Groupcall supports these objectives. Groupcall and its suppliers will be acting as ‘data processors’ as defined by applicable data protection legislation such as the GDPR, DPA 2018 and any successors to these. Groupcall has taken all reasonable measures to ensure the safety and security of the personal information, and continues to review these measures on an on-going basis.

Who is responsible for managing my information?

The Groupcall XoD service is provided by Groupcall Limited and its suppliers. We are responsible for ensuring that your data is adequately protected in relation to the operation of the all Groupcall platforms. You, as Head Teacher or authorised member of staff, are responsible for which partners you consent to access your school data, ensuring that you are satisfied with their data protection compliance and that you withdraw consent in a timely manner in the event of ending agreement with them.

Who can I contact if I have queries about this privacy policy?

Please contact Groupcall Support by emailing, calling 0208 506 6100, or using the live chat on

Will you ever update this privacy policy?

We may update this privacy policy from time to time and we will send notification to your main account contact if this is the case. For specific optional functionality within the Groupcall XoD service we may also issue appendices to this agreement.

How can I update my data?

The data in Groupcall XoD reflects the data in your school MIS system. Hence, to correct any inaccuracies in the data, you should correct the data in your MIS and allow an overnight update to occur. If it is important that data changes are shown in the Groupcall Product more urgently. For example, if a parent has been restricted from contact with their child by court order, then you can contact Groupcall Support for assistance in expediting the transfer of this information.

What information do we collect?

We collect students, staff and parental contact and grouping information such as school record identifiers, names, gender, date of birth, electronic contact details, language preference and recent attendance marks. Further information may be securely stored (with AES encryption in flight and at rest) dependent upon the Consent(s) that you make with partners. The full information we proactively collect and securely store with AES encryption in flight and at rest is detailed under the “Transfer and Use of Personal Information” section earlier in this document. For each specific partner you should also refer to their Data Sharing Agreement.

Who will the information be shared with?

Groupcall are now part of the Community Brands UK family, including Eduspot, Wisepay and Assembly. The information you submit to us as part of an application, request or enquiry will be shared with relevant business units within Community Brands UK to fulfil your request. In some instances, we will share information with a third party to perform a task on our behalf, such as a fulfilment house to dispatch a letter. These third parties may come into contact with your personal information in the course of providing their services to us, but they must provide equivalent levels of security for your personal information in the same way that Groupcall and Community Brands do. We will never sell your personal information to any third party. We may share certain personal information (for which we are a controller under applicable data protection laws) with our affiliates outside the UK including in the US where data protection laws are not deemed to have the same level of adequacy as in the UK or Europe in accordance with the lawful transfer mechanisms such as standard contractual clauses.

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Groupcall XoD will store browser cookies on your system for purposes of authentication and security, and for purposes of gathering anonymous statistical information regarding usage and improvement of our products and services.